Terms & Conditions


Terms and Conditions Of sale

The following terms and conditions apply to all transactions on www.hypex.co.uk

Use of this site indicates your acceptance of these terms and conditions. Please read carefully and print a copy for future reference. These terms and conditions do not affect your statutory rights. To order goods via website you must be at least 18 years of age. All orders for goods we be treated as an offer by you to purchase the goods subject to these terms and conditions. We have the right to refuse at our discretion to supply any goods ordered by you.

Description of Goods/Warranty and Liability

Although we warrant that the goods will, at the time of delivery, correspond to the description given by us all products we sell are of a technical nature and it is impractical to publish all detailed specifications of products. All images, descriptions, specifications and advertising are for the sole purpose of giving an approximate description of the goods. Goods are not sold on a trial basis. If you buy goods which have no published technical specifications, it is your responsibility to establish the suitability of the goods for your intended purpose. 

Hypex cannot guarantee the reliability or the accuracy of the information contained within its pages. All the actions taken by the user of the website are the responsibility of the individual. 

Typographical Errors
In the event a product is listed at an incorrect price due to typographical error or error in pricing information from our suppliers, taxes or duty changes, we shall have the right to refuse or cancel any orders listed at the incorrect price whether or not the order has been confirmed. If your credit card has already been charged and we subsequently cancel your order, we will immediately issue a credit to your credit card account in the value of the incorrect price (including delivery charges). 

Product Images / Specifications

Whilst we endeavour to ensure all images and specifications are correct at the time of publication, they do vary. As such we can accept no responsibility for incorrect images/information.

Payment Method

We accept most major credit and debit cards including Visa, MasterCard and Debit Cards. When ordering you must provide us with your exact billing address and telephone number, matching the address and phone number your credit card bank has on file for you. Incorrect information will cause a delay in processing your order. Your order will only be processed once authorisation of your credit card has been properly received. 

30day credit trade accounts available upon application.

Availability of Goods

All products and services are subject to availability and may be withdrawn at any time. If we do not supply the goods for any reason we will not charge you for these and we will refund any money already paid for them. However, we will not be responsible for compensating you for any other losses you may suffer if we do not supply the goods. 

We offer an extended range of products which are obtained directly from our suppliers. These products are subject to suppliers’ stock availability and delivery dates made by the suppliers’ own delivery services. It is our policy to contact you to explain the stock and delivery situation with these products. Again if you do not wish to proceed with the order, we will arrange for it to be cancelled.


We will endeavour to deliver goods within the times stated but goods are subject to availability and delay in delivery of goods is sometimes outside of our control. Any dates specified for the delivery of the goods are approximate only and we shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods. If our suppliers or we are temporarily out of stock, we will notify you of this position and you should allow up to 14 days for dispatch of the goods. For delays of more than 14 days, you will have the right to cancel the order and we will refund any money paid by you for the goods

Unless otherwise agreed we may deliver by instalments

Should the Customer request for the delivery to be by instalments a further agreed carriage charge will be applicable.

Failure by the Customer to pay for any instalment or delivery when due shall entitle us to withhold further deliveries and the Customer shall be liable for any costs incurred by the Supplier relating to such Goods which the Supplier is then entitled to withhold.

Delivery of the Goods shall be made to the Customer's address and the Customer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery.

All delivery charges will be added to the price of the products at our checkout. 

Time Limitations for Notification of claims

Damaged in Transit 

As internal damage cannot always be identified on delivery, the Customer must sign the drivers manifest as “unchecked”. Should any damage be identified on opening the package, Hypex must be advised in writing within 24 hours of the exact damage. It is imperative that the Customer does not dispose of any of the packaging, as this will be required to affect a claim against the carrier. The claim will be handled by Hypex, and an arrangement will be made to collect the damaged goods and replacements will be sent.

We cannot accept any claims for damage if the above time scales are not followed.

As soon as we have delivered the goods to your door you will be responsible for them. We will only deliver goods to the address on the order and goods will not be left without a signature. From the time of receipted delivery of the goods, any loss or damage to the goods shall be at your own risk. Any transit damage to the goods, shortages or incorrect goods supplied must be noted on the delivery consignment note at the time of delivery. 

 If goods returned under this clause are found to be perfect and in full working order, these will be returned to you and an administration fee of 20% of the price of the goods along with the cost of carriage will be payable.


It is the Customers responsibility to sign for the correct number of packages that are delivered, the Customer is required to check that the number of packages delivered equal the number of packages on the delivery drivers manifest/consignment note. Any shortages must be noted on the drivers manifest and it is the Customers responsibility to thereafter notify us within 24 hours of delivery.

Should the Customer be missing an item but has signed for the correct number of packages. The Customer must notify us within 24 hours of delivery. The Customer will be requested to provide us with a copy of the invoice as well. The matter will be investigated and the Customer will be informed of the decision.

Incorrect Goods 

It is the Customers responsibility to notify us of any incorrect goods supplied within 48 hours of delivery. If the items are not as ordered, the Customer must not open the manufacturers packaging or use the item. The Customer will also be required to provide further information on what was received i.e we may require the manufactures part codes and a full description of what has been received. Should there be any extenuating circumstances that has prohibited  the Customer to remain within the specified time frame, resolution will be by mutual decision.


We will not accept liability for goods lost in transit unless we are notified within 5 days from the expected delivery date. This will be the date advised on the Customers automated despatch note which is emailed to the Customer once the items have left our warehouse.

We shall accept no liability for shortages, non-deliveries, incorrect goods and goods damaged on delivery outside the reported timescales. Except when extenuating circumstances have prevented notification within the reported timescale. The extenuating circumstances must be by mutual agreement.

Product Guarantees

All products supplied are covered by the terms and conditions of the Original Manufacturers Guarantee for a period of 12 months or longer if relevant, this is in addition to the consumers statutory rights. Manufacturer's guarantees specifically exclude faults caused by accident, neglect, and misuse.

Cancellation of Orders

Orders cancelled after dispatch will be subject to a restocking charge of 20% and can only be returned with prior agreement and issue of an RMA number. 

Goods will only be accepted for credit if unused, unopened and packaging and contents are in pristine condition. The cost of carriage must be covered by the customer.

Should the items/packaging show any damage or be incomplete and defaced in any manner, the return of goods will be rejected.


If for any reason you are issued with a refund, please note the following,

  • All refunds will be issued to the same payment method as on the original order. 
  • When a refund is processed, you will receive an email notification. 
  • A refund will usually reach your credit card account within 4 working days after it being processed, please allow up to 10 working days for it to be credited. We do however reserve the right to refund you within 30 days of the return.

Unfortunately non stocked products are ordered in on your behalf on a non cancellable and non returnable basis - please make sure you definitely need it before ordering!

*NC*NR (Non Cancellable Non Refundable) - Where we order and obtain goods or materials not normally held in stock or  and marked *NC*NR on on the Hypex website, we do so on the  understanding that your order cannot be cancelled and that upon such goods or materials becoming available the full balance of the purchase price (if any) is payable. We will not take such goods or materials back nor offer any refund and reserve the right to require payment in full in advance of processing your order. 


All Techflex sleeving products and heat shrink tubing supplied by Hypex are cut and/or cut specifically for the customer in accordance with the specifications specified by the customer when concluding the agreement with Hypex. The return and / or exchange of those products by the customer is therefore not automatically possible. If the customer wishes to return and/or exchange the products (nevertheless), the customer must do so by written communication and agreement and would be subject to restocking charges.

If item is found to be faulty we will either replace it (limited to 30 days from the date of purchase from us) or arrange for the manufacturer to replace it.  If we replace it would be on a chargeable advance replacement basis, which will then be credited once the faulty product is returned and checked.  Items must be returned immediately and please note credits cannot be raised if there is no actual fault found or the product has been mistreated or incorrectly used.

A full description of fault must be included with any return and items must not have any damage to the items.


Except as may be implied by law and except in the case of death or personal injury where the Customer is dealing as a consumer, in the event of any breach of these Terms and Conditions by us the remedies to you shall be limited to damages which shall in no circumstances exceed the price of the Goods and we shall under no circumstances be liable for any indirect, incidental or consequential damages

Force Majeure

We will not be under any liability whatsoever in the event that we are prevented or delayed from supplying or making delivery of any Goods by any reason or cause beyond our control.

No Waiver

Our failure to insist upon strict performance of any provision of these Terms and Conditions shall not be deemed to be a waiver of our rights or remedies in respect of any present or future default of the Customer in performance or compliance with any of these Terms and Conditions.


In the event that any or any part of these Terms and Conditions shall be determined invalid, unlawful or unenforceable to any extent such term, condition or provision shall be severed from the remaining Terms and Conditions, which shall continue to be valid and enforceable to the fullest extent permitted by law.

These Terms and Condition shall be construed in accordance with English Law.

www.hypex.co.uk is operated by Hypex Ltd
Unit 7, Manor Farm Business Park
 97 Manor Farm Road Wembley HA0 1BN

Tel: 020 8810 5885     E-mail: sales@hypex.co.uk

Registered No. SC391366

Footer navigation